Walkin- Cisco Systems

Designation: Customer Support Engineer

Job Description:

Pls. note - Job role involves nightshifts on rotational basis - CCNA mandatory - Should be willing to migrate to Voice technologies Customer Support Engineer position has the following responsibilities: -- Provides second/third level technical support for router architecture (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems. --Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. --Provides technology/product training and intellectual property material as required. --Effectively utilizes moderate to complex lab setups to recreate and solve problems. --Submits complete and correct Defect reports in area of expertise. --Acts as a technical expert and provides support on a world-wide basis. --Interacts across TAC teams and development teams at peer level. -- Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments. --Typically reports to Mgr, Technical Support. --Typically interfaces internally with CSEs, SEs, NCEs, and internal engineering departments. The successful candidate has the following experience, skills and capabilities: --Working knowledge of Networking industry, products and protocols. --Strong analytical and troubleshooting skills. -- Proven crisis management skills and ability to handle critical customer issues/problems. --Able to determine problems and deliver known solutions with a high level of customer satisfaction. --Ability to determine root cause and resolution for previously unknown problems. --Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors. --Successful at exercising judgment within defined procedures to determine appropriate action. --Good verbal and written communication skills. --Ability to work effectively with and provide guidance to other members of the work group. --Promotes and solicits ideas within TAC team(s). --CCIE desirable . Education Qualifications :BE or BTech degree in Computer Science or EEE preferred.

Company Profile:

Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. At Cisco, our vision is to change the way people work, live, play and learn.

Desired Profile :

Customer Support Engineer position has the following responsibilities: -- Provides second/third level technical support for router architecture (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems. --Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. --Provides technology/product training and intellectual property material as required. --Effectively utilizes moderate to complex lab setups to recreate and solve problems. --Submits complete and correct Defect reports in area of expertise. --Acts as a technical expert and provides support on a world-wide basis. --Interacts across TAC teams and development teams at peer level. -- Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments. --Typically reports to Mgr, Technical Support. --Typically interfaces internally with CSEs, SEs, NCEs, and internal engineering departments. The successful candidate has the following experience, skills and capabilities: --Working knowledge of Networking industry, products and protocols. --Strong analytical and troubleshooting skills. -- Proven crisis management skills and ability to handle critical customer issues/problems. --Able to determine problems and deliver known solutions with a high level of customer satisfaction. --Ability to determine root cause and resolution for previously unknown problems. --Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors. --Successful at exercising judgment within defined procedures to determine appropriate action. --Good verbal and written communication skills. --Ability to work effectively with and provide guidance to other members of the work group. --Promotes and solicits ideas within TAC team(s). --CCIE desirable . Education Qualifications :BE or BTech degree in Computer Science or EEE preferred.

Experience: 2 - 7 Years

Functional Area :E-Commerce, Internet Technologies

Education:
UG - B.Tech/B.E. - Any Specialization
PG - Post Graduation Not Required

Location:Bengaluru/Bangalore

Contact:
Debolina Kundu
Divyasree Chambers,
# 11, O Off Langford Road,
Bangalore,Karnataka,INDIA 560025
Telephone 91-080-22299625

Website: https://www.cisco.com