WALK-IN FOR MBA(OPERATIONS) - Progressive Infotech

Designation: WALK-IN FOR MBA(OPERATIONS)

Job Description:
*Work closely with the customer in identifying opportunities for improvement/reasons for sub-par performance & execute on them
*The selected candidate will be required to attend and respond to customers’ calls relating to their problems and queries.
*Accountable to ensure all the projects are completed within the stipulated time
*Manage Helpdesk and support with Project Team to ensure proper service delivery to the business within the SLA’s.
*Accountable for the delivery of all the operational services to the customer according to Service Level Agreements.
*Responsible to plan, track and manage various service delivery and operational metrics and report the same to senior management on a regular basis.
*Responsible to ensure minimum downtime
*Regular analysis of the incident & problem management and regular discussions with Project Team about resolution of long pending, chronicle & problematic issues.
*To ensure the SLA’s are met and customer satisfaction is achieved


NOTE: Female candidates need not to apply.

Company Profile:

Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company?s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.

Established in the year 1998, Progressive Infotech (Progressive) is today, a leading independent provider of IT Infrastructure Services through its robust world class delivery processes, people and technologies. With a turnover of 158 crores (FY 07-08), it has redefined the way IT Infrastructure management is being practiced across the globe.Progressive services its customers through its reach in 110 locations across India with the aid of a 800+ manpower and a well qualified and ITIL certified technical team. Recently, it has made its foray into the global arena with the establishment of its international subsidiary based out of United Arab Emirates (UAE), Progressive Infotech FZC.

Progressive is a Premier Enterprise Business Partner of HP and has strategic alliances with other leading technology vendors like MICROSOFT, SYMANTEC, REDHAT, VMWARE, CITRIX and AVAYA delivering world class technology infrastructure solutions. It has established its expertise in IT Infrastructure Management by efficiently running the IT Infrastructure setup of several large Indian enterprises as well as global organizations.For its globally distributed customers, Progressive has set up a state-of-the-art remote Infrastructure management center in Noida, which monitors and manages the IT Infrastructure of many companies in real time. With an ERP backbone, a CRM system and Structured Programs in place, the company aims to be the preferred technology integration and management company for its global customers.

It is one of the few players globally in the IT Infrastructure Management Services Industry to achieve Integrated Quality Certification encompassing three quality standards namely ISO 9001: 2000, ISO 20000-1:2005 as well as ISO 27001:2005 standards,.Various national and internationally acclaimed awards have come its way in the past and continue to flow in; as an appreciation to Progressive’s fastidious quality control Parameters. The recent awards won are: Power of Younity Gold – HP INDIA (2009 & 08), Power of Enterprise TSG – INDIA (2007 & 08), HP Top Performing Partner Outstanding Presales Consulting, CRN Xcellence Award for System Integrator- North Zone2008, Frost & Sullivan Growth Strategy Leadership Award for Domestic RIM-2007 and Amity HR Excellence Award 2008.

Desired Profile:
*MBA (Operations) from a reputed Business School

*Efficiency in Handling computer with good communication skills


Experience: 0 - 2 Years

Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - MBA/PGDM - Any Specialization

Location: Noida

Contact: Aditi Mahajan
Progressive Infotech Pvt Ltd
C 161 Phase II Extension
,,India

Website: http://www.progressive.in