Convergys - Recruits Freshers

Designation: Desktop Engineer/Technical Support Officer

Job Description:
Provides phone-based technical support to the user community. Performs real-time diagnostics and problem resolution in concert with the client. Provides 2nd tier support to team members. Technical areas supported will include but not be limited to mainframe mid-range client server desktop applications and connectivity remote access and mobile computing and all related aspects of the technical infrastructure. The goal is to meet or exceed established departmental objectives. The expected result of this activity is an overall productivity increase on the part of both the client and Help Desk personnel.

Principal Duties and Responsibilities:

Provide phone-based resolution of routine technology problems using standard troubleshooting methodology. Receive and resolve escalated problems. Where appropriate, seek assistance from or escalate issues to senior help desk personnel. Respond to multi-channel client inquiries Ensure proper call coverage during peak traffic periods or short-staffing situations.Responsible for appropriately staging, dispatching, and escalating problem related issues to technical specialist, contractors, application owners and/or clients.Accurately document problem descriptions and resolutions in the problem
management system.Alert client community to major service interruptions and provide timely notification and status updates, as information becomes available.Ensure system integrity, confidentially and security through vigilant execution of client identification procedures.Identify and communicate continuous improvement opportunities to Help Desk Management.
Other duties as assigned.

Education & Professional Certifications:

High school diploma or equivalent with three or more years of related work experience; or Formal, specialized, job-related training with one to three years related work experience Working toward certification in at least one technical discipline such as: desktop software product, network, operating system or internal Help Desk certification.

Company Profile:

Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.

Candidate Profile:

Excellent customer service and interpersonal skills with emphasis on integrity, communication skills, composure, enthusiasm, and patience.Analytical, problem solving, organizational and decision-making skills.Demonstrated command of conventional troubleshooting methodologies.Demonstrated mastery of one or more technical disciplines such as: desktop products, LAN, operating systems, mainframe, midrange, and/or telecommunications.

Experience: 0 - 1 Years

Location: Gurgaon, Haryana

Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required

Functional Area: IT-Support, Telecom, Hardware

Website: http://www.convergys.com