Firstsource Hiring MBA Professionals

Designation: Executive – Employee Engagement & Retention

Job Description:

* To be the single point of contact providing EE&R representation in the aligned process through effective employee relations/counsel & query/grievance handling.
* Conduct policy refresher sessions.
* Ensure presence and visibility on the operations floor.
* Drive Reward and Recognition activities (including de-stressing) across the floor.
* Assist the floor in activities where EE&R intervention is required.
* Timely execution of ESAT/Dipstick &360 Surveys and carry out required action in identified areas.
* Communicate any policy/procedure, updates/additions/deletions to all the concerned people in the process.
* Drive corporate Social Responsibility initiatives.
* Meet with the Team Leaders/Managers and Teams at regular intervals to understand their concerns and to apprise them of any HR updates - skip level meetings and One-on-ones.
* Drive fun activities in the process

Company Profile:

Firstsource (Formerly ICICI Onesource) is among India?s top three pure-play BPO services provider. We provide offshore BPO services to some of the World?s Fortune 500 and FTSE 100 companies primarily in the Banking and Financial Services, Telecommunications and Media and Healthcare Industries.

With over 21,000 employees, Firstsource ranks amongst India’s fastest growing BPO companies. We are constantly on the look out for the right talent across various levels and operational expertise.

The Firstsource brand is built around a core of professionalism, meritocracy and innovation.Firstsource is managed by an experienced team drawn from across industries and cultures. Employees can look forward to career growth and working for a growing global company.

We offer roles across functional and operational areas in several verticals ranging from Financial Services to Telecommunications and Media to Healthcare. Whether you are looking to grow in client operations or specialize in a vertical domain, we offer the resources, training and knowledge that can help you achieve your career aspirations.

Firstsource is an equal opportunity employer.

Desired Profile:

* Ensure timely communication/execution/completion of Performance Management Process (annually and bi-annually).
* Faciliatation and timely execution Internal Job Postings (Lateral)
* Facilitate the conduct of the assessment centre for promoting advisors to the next level (G Grade).
* Complete the exit formalities for resigned employees
* Ensure bell-curve fitment in order to facilitate the annual increments of employees as per the life cycle approach
* Adherence to laid-down process w.r.t. confirmations/ leave/ other statutory requirements.
* Ensure that payroll inputs reaches the ES team in time and sign off the payroll before it is sent to the vendor
* Follow up on Background Checks and ensure that action is taken on employees with unfavourable reports
* Facilitation the conduct of audits.
* Comes up with creative solutions to tackle issues and concerns facing operations.
* Adhere to other productivity enhancing initiatives (Five S, 6 Sigma etc).

Experience: 2 - 5 years

Education: MBA

Location: Indore , India

Functional Area: Human Resource, Admin & Recruitment